A 1% delinquency fee will be assessed on all amounts past due one day after the due date. A delinquency fee of $15.00 plus tax will be assessed on any past due balance 36 days after the due date, and a "Service Suspension Notice" will be mailed. Service will discontinue when payment is 50 days past due. Call our Customer Service representatives at (480) 350-8361 to make a payment or an arrangement and avoid an interruption of service.

Checks are presented to our banking facility two times before they are returned for insufficient funds. A $25.00 plus tax returned check fee will be charged for any unpaid check.  Payment for a returned check must be made in the form of cash, cashiers check, credit card or money order. 

If the returned check was payment for a deposit or delinquent account upon which a Service Suspension Notice was issued, service will be discontinued without further notice. If this occurs, all amounts due (including payment of the current month’s bill, required deposits, and all applicable service charges) must be paid in full in order to have service reinstated.

The City of Tempe has ended our Service Line Protection Program (SLiPP). The program has been transitioned to a new partner, Service Line Warranties of America (SLWA). 

Start service today with SLWA! 

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Over the 10 years since the SLiPP program has been in place, it has completed 1,940 service line repairs for a total of $5.3 million for Tempe homeowners participating in the program. While the SLiPP program has been very successful for Tempe and the approximately 5,000 participating residents, we determined that program administration would be better managed by an outsourced partner. 

Tempe residents will receive information in the mail in November about the new program available through SLWA and steps current SLiPP participants need to take to continue coverage after the Tempe’s SLiPP program ends this year. This information will be addressed on letters that contain the City of Tempe logo, which will clearly state that the program is voluntary and is administered by SLWA, not the city.

SLWA plan holders have access to a repair hotline that is accessible 24 hours a day, 365 days a year, and repairs are performed by local, licensed and insured contractors that SLWA has identified in the area, including those contractors that were part of the SLiPP program. Tempeans can learn more about these optional plans and SLWA by visiting RepairsTempe.com or calling toll-free 1-844-257-8795. 

Please complete the below application and email to customerservices@tempe.gov.

FireFlow Application

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