Government » Financial Services » Customer Services

Start, transfer or stop service for water, sewer and solid waste services

Print
Share & Bookmark, Press Enter to show all options, press Tab go to next option
Font Size: + -

Start or transfer service for water, sewer and solid waste services 

To start or transfer water, sewer and solid waste service, call Customer Services at 480-350-8361, Monday-Friday, 7:00 a.m. to 5:00 p.m., except city holidays.  A minimum of 24 hours advanced notice is required to make changes to service.  Please see additional information below regarding any required information, deposits or fees.

Renter Required Information:  

  • Copy of Lease - please email to customerservices@tempe.gov 
  • Deposit: When starting service, all residential renters are required to pay a $150.00 refundable deposit. Please call 480-350-8361 to pay deposit online.
    • Deposits are automatically applied back to the utility account after 12 consecutive timely payments have been posted to the account or when the account is closed, whichever comes first.
  • On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed. 
  • Fee: There will be an administrative turn-on fee of $30.00 plus tax to establish an account.

Homeowner Required Information: 

Please call 480-350-8361 with the below information: 

  • Property address
  • Mailing address
  • Phone number
  • Account holder's name
  • Applicable deposit or title company and escrow number
  • Deposit:  Homeowners who provide the name of their title company and escrow number will not be charged a deposit. If a prior delinquent account history has been established, a $150.00 refundable deposit will be required.
    • Deposits are automatically applied back to the utility account after twelve timely payments have been posted to the account or when the account is closed.
  • On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed.
  • Fee: There will be an administrative turn on fee of $30.00 plus tax to establish an account.

Stop Water Service

Requests to stop service must be made at least one business day prior to requested close date on the account (Monday-Friday). Call Customer Services at (480) 350-8361 to schedule disconnection of service and provide a forwarding address for the final bill.  Customers remain responsible until we receive their request for termination.  There is no fee to terminate service.