How to Read Your Utility Bill

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Municipal utility services for water, sewer, and solid waste are billed monthly to residential and commercial customers. There's a lot of information on your utility bill. We've provided a sample residential utility bill below with details explaining each section. Click here for a printable version.

Still have questions? Call us at (480) 350-8361 to speak directly with a Customer Services Representative.

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1. Contact phone numbers and website information

2. Customer Name

3. Account Number

4. Billing Date

5. Due Date

6. Billing Messages

7. Previous Balance and Payments Received

8. Balance Forward and Current Charges

9. Total Amount Due

10. Together Tempe Voluntary Donation

11. Total with Voluntary Donation

12. Service Address

13. Water Meter Information

14. Usage At-A-Glance

15. Water Services Fees and Tax

Monthly Service Charge - This charge is based on the meter size (5/8-inch or 3/4-inch for most residential customers).

Consumption Charges - This is the charge for each unit of water.

State Water Quality Assurance Fee - Arizona water quality tax was passed by the State of Arizona. This tax is based on the amount of water used during the period covered, it is a direct tax by the state, to be paid to the state water quality assurance revolving fund for water quality improvement projects.

City Tax - Applicable current city tax rate as approved by city council.

State Tax - Applicable current state tax rate as approved by state legislature.

16. Paystub

17. Amount Paid

18. Billing Address

19. Wastewater Fees

Monthly Service Charge - This charge is based on meter size.

Wastewater Usage Amount –

Residential Bill: Based on 70 percent of the three-month winter average water consumption (January - March billing statements);

The sewer charge for new residential customers shall assume a monthly winter average water consumption of 9,000 gallons until an actual winter monthly water consumption average can be obtained.

Please reference Tempe City Code, Appendix A, Sewers and Sewage Disposal for all rates.

Commercial Bill: Based on actual water consumption.

20. Solid Waste Fees