The Tempe City Council set five priorities for the community. The Strategic Management and Innovation Office works with every department to find measurements that ensure that our city’s actions reflect these priorities.

Performance Measures and Strategies

• Explore Tempe's Strategic Management dashboard to see how our city is progressing on its performance measures. 

SMIO guides city departments in developing over 100 performance measures and key strategies that operationalize the five City Council Priorities.  Each measure is outcome-based with baselines and targets.  Performance is benchmarked against high-performing cities (top 10%) and industry standards. SMIO staff facilitate strategic planning sessions for an interdisciplinary approach alongside annual audits of each performance measure.  

Tempe City Council Strategic Priorities and Performance Measures

Acceleration Models and Performance-Led Budgeting

As part of Performance-led Budgeting, and in preparation for the annual Operating and Capital Improvement Program budget process, Council prioritizes select performance measures to accelerate achievement.  Utilizing the S.T.A.R.T. Tool (Strategy Tool for Aligning Resources for Tempe), Council allocates a theoretical $100 across the performance measures. While not appropriating funds, the S.T.A.R.T. Tool provides the Mayor and Council an early opportunity to communicate areas of focus for the upcoming budget year.  The S.T.A.R.T. Tool contains opportunities for improvement identified in the city’s community, business and employee surveys that rated of high importance yet achieving lower satisfaction from survey respondents. This data is presented alongside performance measure targets and status.  The Strategic Management and Innovation Office collaborates across departments to present Acceleration Models to inform the council’s funding and decision-making with data and measurable strategies for the projected achievement of those performance measures the Council identifies for hyper-focus and acceleration.  

Visit the Municipal Budget Office for more information on the city's budget.

S.T.A.R.T. Tool Results

FY24-25 PDF

FY23-24 PDF

FY22-23 PDF