David Heck
Information Technology Manager
and Chief Information Officer

David Heck, Information Technology Department Manager

Divisions

Purpose and Goals

Quick Reference

A Technology-Enabled Vision of the Future…. 

The City of Tempe is a unique urban center that is committed to creating a dynamic live, work and play environment, which appeals to all generations. Within the City itself there are fourteen departments, each with its own unique technology needs. If it were not for having central vision already in place, City departments would be placed in the position of creating costly and redundant applications on incompatible systems.

The Information Technology Department was created in May of 2001 by the City Manager in order to coordinate all of the City’s information and telecommunications systems, and to ensure that the City receives the maximum benefit from its nearly $10 million annual investment in these technologies.  The Department is structured into three functional areas: Administration, Application Services, and Technical Services.  The Chief Information Officer oversees the Department and reports to the office of the City Manager.

The CIO and the Department’s personnel are responsible for developing city-wide strategies and plans for investing in, and operating, Tempe’s technological resources.  The purpose of citywide guidance is to reduce the cost of government, enhance service to our citizens, and make government services more accessible to the public we serve.  The centralization of technology management helps Departments to move towards a common goal.  Collaboration and partnerships are essential to increase the efficiency and effectiveness of the City’s daily business operations.

Our technology-enabled vision for the future includes....

  • Organizations, comprised of private and public collaborative interests, will be commonplace and be able to provide services and information to all Tempeans, regardless of economic status.
     

  • Individuals, groups, and agencies will communicate with one another in a paperless environment, primarily via electronic means.
     

  • Individuals will have access to public information, with appropriate electronic security and privacy measures in place, from a variety of locations – schools, libraries, municipal offices, and the University – to make informed decisions about where to live, work, and play.

  • More and more individuals will have the option to telecommute to their jobs. Individuals will either work from their homes or from “telework centers” located near major city centers.
     

  • Video and audio conferencing will provide a common format for meetings. Attendees will no longer need to travel to central meeting sites.
     

  • Tempe businesses will experience exceptional growth due to the increased demand for and use of broadband services, in addition to the availability of a highly skilled Tempe workforce.
     

  • Tempe businesses, regardless of size, will compete in the global marketplace through a suite of electronic commerce tools, including high-performance transaction processing on the World Wide Web, electronic messaging, digital signatures, and electronic certification and authentication.
     

  • City services will be available on-line. Services will be available when and where businesses and individuals need them.
     

  • Large volume mailings of government forms to Tempe residents and businesses will be supplemented by electronic delivery, electronic response, and electronic remittance processing.