In a continuing effort to better serve our customers, the City of Tempe Taxpayer Problem Resolution Officer has developed this survey to independently measure the performance of the Tax & License Division. Please assist us by responding to the following questions:

1. Were you in contact with the City of Tempe Tax & License Division over the past year by mail, in person, or through the website? If you answered no, please move on to question #4.*

Yes

2. How would you rate the quality of service provided by our staff? (5=Excellent, 3=Satisfactory, 1=Poor)*

	5	4	3	2	1	N/A
Helpfulness
Professionalism
Knowledge
Timeliness
Overall Service
Friendly/Courteous

3. Please provide feedback on the following areas:

	Yes	No	N/A
Was service provided promptly?
Were verbal instructions understanable?
Were written instructions understandable?
Were our responses consistent?
Did our staff explain our processes adequately?
Did our staff offer you suggestions or alternatives if difficulties arose?
Was our automated telephone service helpful?
Was our website helpful?

4. What do we do best?

5. How can we improve our processes?

6. Other Comments:

7. Optional

Taxpayer Name:

Taxpayer ID#

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