In a continuing effort to better serve our customers, the City of Tempe Taxpayer Problem Resolution Officer (TPRO) has developed this survey to independently measure the performance of the Tax & License Division. Please assist us by responding to the following questions.

1. Please answer the following:

	Yes	No	N/A
Was service provided promptly?
Were verbal instructions understandable?
Were written instructions understandable?
Were our responses consistent?
Did our staff explain our process adequately?
Did our staff offer you suggestions or alternatives if difficulties arose?
Was our automated telephone service helpful?
Was our website helpful?

2. How would you rate the quality of service provided by our staff? (5=Excellent, 3=Satisfactory, 1=Poor)

3. How does our service compare to other cities and/or the state? (5=Excellent, 3=Satisfactory, 1=Poor)*

N/A

4. Comments or suggestions about our service and our staff:

5. Optional:

Taxpayer Name

Taxpayer ID#

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Helpfulness

Timeliness

Overall Service

Friendly/Courteous