Our purpose is to provide a safe and healthy quality of life for our customers by enabling the skills and talents of our employees to: provide clean, safe drinking water; collect and safely treat wastewater; create and maintain a sustainable environment; maintain competitive user rates; and provide a superior level of customer service. We do this through the combined efforts of 150 diverse and dedicated water, environmental and administrative professionals that serve Tempe on a continuous basis, 24 hours a day, 7 days a week and 365 days a year.
For questions, comments or concerns about your Public Works/Water Utilities Services, please contact Your Connection to City Services:
Turn on/turn off/transfer of water service: contact Customer Service at 480-350-8361. Additional water service information can be found on the Customer Services web page.
For any water service or billing inquiry please contact Customer Services at 480-350-8361.
Tempe 311 (480-350-4311), for non-emergency service requests or information, Monday-Friday, 7 a.m. to 5 p.m.
OR check out Frequently Asked Questions (FAQs).