311 APP FAQ

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TEMPE 311 APP FREQUENTLY ASKED QUESTIONS

Expand/Contract Questions and Answers

  • Where can I send questions or comments about the app?
  • What is “My Favorites”?
  • How do I add/update my contact information?
  • If my phone’s battery loses power, what happens to my service request?
  • Where does my service request go once I send it?
  • How can I check the status of my service request?
  • What does “Share with Public” mean on the service request page?
  • How do I include a photo?
  • Are photos required?
  • Do I have to provide my contact information to submit a service request?
  • What is the “Reporter”?
  • What can I report via the Smartphone app?
  • How do I specify or edit the problem location?
  • How do I turn on GPS location for my phone?
  • How do I navigate the app & enter data?
  • Will I be charged for using the Smartphone app?